Mobile Data Connection Issues

Forum|Forum|6 months ago
March 12, 2026
1 reply
19 views

I’ve checked the connection status in my are and for 3 days now it says there’s an issue in my are that you are working on. In the meantime, I’ve not been able to use my data for 3 days. How long does it take for you to fix an issue you’re obviously aware of? Who can I get in touch with to ask for updates?

M

Marquerita T

iD Mobile Employee

Hi @armanda14.

Thank you for your post. I’m sorry to hear you’ve been unable to use your data over the past few days.

The message you’re seeing may be related to planned downtime. Planned downtime is a period where our IT team intentionally takes the network offline to complete scheduled maintenance and upgrades. While the network isn’t usable during this time, these updates are essential to ensure that the network functions optimally in the long term.

To help us check the exact status in your area and provide you with more accurate information, could you please share your postal code?

Once we have this, we’ll be able to investigate further and update you accordingly.

~Marquerita

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