mobile data is not working in UK

1 reply
60 views

My mobile data has stopped working. It started yesterday when I was working in castleford and data didn’t work driving all the way home to South wales. And is still not working today.
I’ve had this issue before and had to have a new SIM card sent out. I hope this isn’t the case again.

Gemma M

iD Mobile Employee

Hi @Robert Taylor,

We're sorry to hear you're having trouble with your mobile data again.

Before we look at replacing the SIM, we'd recommend trying a few troubleshooting steps:

Restart your phone.
Turn Airplane Mode on for 30 seconds, then back off.
Check that Mobile Data is enabled.
Ensure your network selection is set to Automatic.
Perform a Network Settings Reset.

We'd also recommend checking our Network Coverage Checker to see if there are any reported issues or maintenance affecting the areas you've travelled through: https://www.idmobile.co.uk/help-and-support/coverage

If you've tried all of the above and your data is still not working, please get in touch with our Live Chat team. They can run diagnostics on your line and determine whether a replacement SIM is required or if there's another issue affecting your service.

Regards,

Gemma M

The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.