Mobile Data is not working when it usually does

Forum|Forum|5 days ago
October 1, 2026
1 reply
13 views

Why is my mobile data only on one bar at a location where my mobile data would normally be on full bars? This is really irritating as I am someone who is vulnerable and if I get in an emergency it will not let me contact anyone.

Gemma M

iD Mobile Employee

Hi @andreaisabelle,

We're sorry to hear about the issues you've been experiencing with your data.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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