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Question

Mobile data issues

  • April 10, 2026
  • 1 reply
  • 7 views
A
Community Member

I’ve been unable to use mobile data for around a month now. Occasionally if I go on to airplane mode for a few seconds I can use data for about 5 minutes and then it stops again. It says I have 4G at the top of my phone but it doesn’t work. Any advice would be really appreciated! 

    1 reply

    K
    iD Mobile Employee
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    • Kwanele Z
    • iD Mobile Employee
    • April 10, 2026

    Hi ​@Apal1234,


    I've just sent you a private message to help get this sorted.


    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.


    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview


    I'll speak to you there.


    Thanks.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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