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New Contributor
May 21, 2026
Question

mobile data not working in Italy

  • May 21, 2026
  • 3 replies
  • 69 views

Please fix this issue, this is unacceptable.

    3 replies

    New Contributor
    May 21, 2026

    Please do not provide generic response with a step by step on how to check if it’s my mobile device. It’s not. All I’m interested in is how long is it anticipated to take to fix the issue and how much you are going to refund me for the inconvenience. 

    Geluk
    Silver Contributor
    Silver Contributor
    May 21, 2026

    This is a user forum, not Customer Service.

    Contact id via CHAT PAGE; type speak to person.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    May 22, 2026

    Hi ​@Randomusernamepleasework,

     

    Thanks for getting in touch, and we’re sorry to hear your mobile data isn’t working in Italy.

     

    If you’re still in Italy, there was a roaming outage reported yesterday which may have impacted service, so we apologise for the disruption caused.

     

    In the meantime, please try manually connecting to one of iD Mobile’s partner networks to see if this restores service:

     

    • Open Settings
    • Go to Mobile Network / Connections
    • Tap Network Operators / Network Selection
    • Turn Automatic selection OFF
    • Wait for the networks to appear
    • Manually select:
      • 3 ITA
      • WINDTRE (Wind)

     

    After connecting:

    • Make sure Data Roaming is switched ON
    • Restart your phone
    • Toggle Airplane Mode ON for 30 seconds, then OFF

     

    If one network doesn’t work, please try the other. If you’d like to raise a complaint or have the issue reviewed further, please contact our Live Chat team: https://www.idmobile.co.uk/live-chat

     

    We’re sorry again and hope you get connected again soon.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.