Hi ​@BPius,

Thanks for getting in touch.

If your mobile services/mobile data setting is showing as off and greyed out, please try the following steps:

For iPhone:

• Restart your device
• Go to Settings > Screen Time > Content & Privacy Restrictions
• Tap Cellular Data Changes
• Ensure this is set to Allow
• Check Settings > Mobile Service to see if the option is available again
• If not, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
• Restart the phone

For Android:

• Restart your device
• Go to Settings > Connections > Data Usage
• Check whether Mobile Data has been disabled by a restriction or battery-saving feature
• Turn off any Power Saving Mode or Data Saver settings
• Go to Settings > General Management / System > Reset
• Select Reset Network Settings
• Restart the device

For both devices:

• Remove and reinsert the SIM (if applicable)
• Check whether the SIM works in another handset
• Ensure Airplane Mode is turned off

If the setting remains greyed out after trying the above, please contact our Live Chat team so they can check whether there is an issue with the SIM or account: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team