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Community Member
June 4, 2026
Question

mobile data off

  • June 4, 2026
  • 1 reply
  • 32 views

my mobile services is showing “off” and greyed out. I can’t change it to “on“

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    June 5, 2026

    Hi ​@BPius,

     

    Thanks for getting in touch.

     

    If your mobile services/mobile data setting is showing as off and greyed out, please try the following steps:

     

    For iPhone:

    • Restart your device
    • Go to Settings > Screen Time > Content & Privacy Restrictions
    • Tap Cellular Data Changes
    • Ensure this is set to Allow
    • Check Settings > Mobile Service to see if the option is available again
    • If not, go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
    • Restart the phone

    For Android:

    • Restart your device
    • Go to Settings > Connections > Data Usage
    • Check whether Mobile Data has been disabled by a restriction or battery-saving feature
    • Turn off any Power Saving Mode or Data Saver settings
    • Go to Settings > General Management / System > Reset
    • Select Reset Network Settings
    • Restart the device

    For both devices:

    • Remove and reinsert the SIM (if applicable)
    • Check whether the SIM works in another handset
    • Ensure Airplane Mode is turned off

     

    If the setting remains greyed out after trying the above, please contact our Live Chat team so they can check whether there is an issue with the SIM or account: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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