New Contributor

Mobile network not available

Forum|Forum|1 year ago
May 20, 2025
6 replies
481 views

We have 4 phones with ID mobile, all are saying mobile network is not available and we are unable to use them. The site is saying that the call and service status is normal. Is the Network down? Also, I can’t find a help line number to contact.

MZone

Platinum  Contributor

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser @jc0910

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Tyler C

iD Mobile Employee

Hey there @jc0910, we’re sorry to hear that. We hope that @MZone was able to help and you managed to contact our live-chat.

If you still require assistance, please do let us know.

Thanks,

Tyler

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

S

Sabrinaluo

New Contributor

I couldn't make any calls for two days. The message shows 'phone network is not available'. Can anyone solve this problem for me.

Siân W

iD Mobile Employee

Hi @Sabrinaluo sorry to hear this.

What phone are you using, have you tried a reboot? What is your post code please?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

A

Andy Clarkson

New Contributor

A mobile network not available has come up and im not receiving calls, and can't make calls.

Tried live chat and was cut off.

Can I chat to a human please.

M

Marquerita T

iD Mobile Employee

Hi @Andy Clarkson, @Sabrinaluo and @jc0910

I’m really sorry to hear that you’re seeing “mobile network not available” and unable to make or receive calls. I can only imagine how frustrating that must be, especially after being cut off on Live Chat.

To help you get connected again as quickly as possible, please try the steps below:

1. Restart your phone
Turn the device off for 30 seconds, then turn it back on.

2. Toggle Airplane Mode
Switch Airplane Mode on for 10 seconds, then turn it off again.

3. Reset Network Settings

For an iPhone:

"Go to Settings.
Tap Phone.
Tap My Number.
Use the delete button to remove the old number.
Use the keypad to enter the new number.
Tap Save.
1. Go to Settings
2. Messages
3. Turn off iMessage.
4. Go to General
5. Reset
6. Reset Network Settings.
7. Once the iPhone is open.
8. Go to Settings
9. Messages Turn ON iMessage.
10.This will recognize the new sim and have it verified."

For Android:

Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

4. Reinsert your SIM
Remove the SIM, gently clean it, and insert it back in securely.

If the issue continues after trying these steps, please join the following link for a private chat: https://community.idmobile.co.uk/inbox/overview

~Marquerita

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.