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Mobile network not available

  • May 20, 2025
  • 4 replies
  • 179 views

jc0910
New Contributor

We have 4 phones with ID mobile, all are saying mobile network is not available and we are unable to use them. The site is saying that the call and service status is normal. Is the Network down? Also, I can’t find a help line number to contact.

4 replies

MZone
Platinum 
Contributor
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  • Platinum 
Contributor
  • May 20, 2025

Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@jc0910   

The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • May 21, 2025

Hey there ​@jc0910, we’re sorry to hear that. We hope that ​@MZone was able to help and you managed to contact our live-chat.

 

If you still require assistance, please do let us know.

 

Thanks,

Tyler


  • New Contributor
  • August 13, 2025

I couldn't make any calls for two days. The message shows 'phone network is not available'. Can anyone solve this problem for me. 


Siân W
iD Mobile Employee
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  • iD Mobile Employee
  • August 14, 2025

Hi ​@Sabrinaluo sorry to hear this.

What phone are you using, have you tried a reboot? What is your post code please?