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Mobile network not available

jc0910
New
 Contributor
  • jc0910
  • New
 Contributor
  • 1 reply

We have 4 phones with ID mobile, all are saying mobile network is not available and we are unable to use them. The site is saying that the call and service status is normal. Is the Network down? Also, I can’t find a help line number to contact.

    2 replies

    MZone
    Platinum 
Contributor
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    • MZone
    • Platinum 
Contributor
    • 1204 replies
    • May 20, 2025

    Probably best to resolve this issue by using the iD online Live Chat service, to speak to a customer adviser ​@jc0910   

    The advisers work until 8pm on weekdays and 6pm on weekends - just tell the 24/7 chatbot you’d like to “talk to a person”.

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    Tyler
    iD Mobile Employee
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    • Tyler
    • iD Mobile Employee
    • 4175 replies
    • May 21, 2025

    Hey there ​@jc0910, we’re sorry to hear that. We hope that ​@MZone was able to help and you managed to contact our live-chat.

     

    If you still require assistance, please do let us know.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Reply.


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