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Lyolyoka
Community Member
Community Member
June 19, 2026
Question

mobile network not working

  • June 19, 2026
  • 1 reply
  • 31 views

mobile network can be connected only when phone conected to wi-fi, csn't call if there no data conection.

    1 reply

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 22, 2026

    Hi ​@Lyolyoka

     

    Thank you for reaching out.

     

    We’re sorry to hear that you’re experiencing issues where your mobile network only appears to work when connected to Wi-Fi and that you’re unable to make calls when there is no Wi-Fi/data connection.

     

    Please try the following troubleshooting steps, as this may help refresh the connection between your handset and the network:

    1. Restart your handset

    • Switch your handset off completely.
    • Wait around 2–3 minutes.
    • Turn it back on and test the service again.

    2. Refresh your network connection

    • Turn Airplane Mode ON.
    • Leave it on for around 60 seconds.
    • Turn Airplane Mode OFF.
    • Allow the handset time to reconnect to the network.

    3. Check mobile network settings

    Please ensure:

    • Mobile Data is enabled.
    • Your handset is not set to Wi-Fi only.
    • Your SIM/eSIM is showing as active under your mobile settings.

    4. Check network selection

    Please try manually refreshing the network:

    1. Open Settings
    2. Select Mobile Service / Mobile Network
    3. Select Network Selection / Network Operators
    4. Turn Automatic Selection OFF
    5. Wait for the available networks to appear
    6. Select iD Mobile / Three UK
    7. Turn Automatic Selection back ON

    5. Set your handset to 4G only

    If 5G coverage is limited, setting your handset to 4G can provide a more stable connection.

    For iPhone:

    1. Open Settings
    2. Select Mobile Service
    3. Tap Voice & Data
    4. Select 4G

    For Android:

    1. Open Settings
    2. Select Connections or Mobile Networks
    3. Tap Network Mode
    4. Select LTE/4G Only

    6. Reset network settings (if the issue continues)

    Please note this will remove saved Wi-Fi passwords and Bluetooth connections.

    For iPhone:

    • Settings
    • General
    • Transfer or Reset iPhone
    • Reset
    • Reset Network Settings

    Once completed, please test making a call without being connected to Wi-Fi.

     

    If the issue continues, please contact us via Live Chat or send us a direct message through our social media channels so we can review the account and investigate further.

     

    Owethu