mobile signal piir in new area. as 3 have now merged with vodafone will i be able to use vodafone

Hi ​@RbeccaG,

Thanks for getting in touch.

Although Three and Vodafone have merged as companies, iD Mobile customers are still connected to and regulated by the iD Mobile/Three network only at this time. This means customers would not currently be able to connect to the Vodafone network or access Vodafone-specific network features and services.

Your service, coverage, and available features will therefore continue to operate through the iD Mobile network as normal.

We’re sorry to hear you’re experiencing poor signal in your new area. If you haven’t already, we’d recommend checking the local coverage in your postcode and trying some basic troubleshooting such as restarting your device or resetting your network settings.

If the issue continues, our Live Chat team would be happy to investigate this further for you: https://www.idmobile.co.uk/live-chat 

Regards,

Gemma M

The iD Mobile Social Media Team

Omg

Once you are writing we can use Vodafone network and once we cannot....make up you minds!!

On idmobile website there is info ID sim cards will connect to the strongest signal of 3/VF

But mine connects only to VF when it completely looses 3's signal.... And it is annoying as with one bar internet works hardly.... But 1 meter away when no 3's signal it switches to full one from Vodafone 

What is a reason? Why is doesn't switch to the strongest one straight away?