my data is not working

Hi ​@Dav10DTG.

Thank you for your post. We’re sorry to hear your data and calls aren’t working, especially after you’ve paid for your plan. Let’s get you back up and running!

Please try these steps:

• Restart your device.
• Turn Airplane Mode on for around 30 seconds, then off again.
• Check that mobile data is switched on.
• Remove your SIM, gently wipe it with a clean, dry cloth, reinsert it and restart your device.
• Make sure your device software is fully up to date.
• Reset your network settings.

Let us know how you get on, and if it’s still not working we’ll be happy to look into it further.

Thanks,

Marquerita

The iD Mobile Team