my data isnt working

Hi ​@Jean Burns,

Sorry to hear your data isn’t working. Let’s run through a few quick checks that usually get things back up and running.

Quick things to try:

• Turn Airplane mode on for 30 seconds, then switch it back off
• Restart your phone
• Make sure mobile data is turned on in your settings
• Check you still have data remaining in your allowance
• If you have a bill cap set to £0, make sure you haven’t used all your included data (as this can stop further usage)

Network checks:

• Try switching your phone to 4G/LTE manually in settings (instead of 5G/Auto)
• Toggle data roaming off and back on (even if you’re in the UK, this can refresh the connection)
• Try manually selecting your network

Other things to check:

• Reset your network settings (this can fix configuration issues)
• Remove and reinsert your SIM card (if applicable)
• Check your APN settings are correct

If none of the above works, it could be a local coverage issue. If you send over your full postcode, I can take a closer look for you.

Regards,

Gemma M

The iD Mobile Social Media Team