Skip to main content
Community Member
April 18, 2026

my data isnt working

  • April 18, 2026
  • 1 reply
  • 141 views

Data isn’t working at all 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    April 18, 2026

    Hi ​@Jean Burns,

     

    Sorry to hear your data isn’t working. Let’s run through a few quick checks that usually get things back up and running.

     

    Quick things to try:

    • Turn Airplane mode on for 30 seconds, then switch it back off
    • Restart your phone
    • Make sure mobile data is turned on in your settings
    • Check you still have data remaining in your allowance
    • If you have a bill cap set to £0, make sure you haven’t used all your included data (as this can stop further usage)

     

    Network checks:

    • Try switching your phone to 4G/LTE manually in settings (instead of 5G/Auto)
    • Toggle data roaming off and back on (even if you’re in the UK, this can refresh the connection)
    • Try manually selecting your network

     

    Other things to check:

    • Reset your network settings (this can fix configuration issues)
    • Remove and reinsert your SIM card (if applicable)
    • Check your APN settings are correct

     

    If none of the above works, it could be a local coverage issue. If you send over your full postcode, I can take a closer look for you.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.