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Question

my esim is showing as failed

  • June 28, 2026
  • 1 reply
  • 3 views
R
Community Member

I woke up this morning to a message saying eSIM failed . I’ve tried turning my phone off but nothing is working

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 29, 2026

     Hi ​@Ria56ria,

     

    We're sorry to hear you're having trouble getting connected.

     

    If your phone is showing that the eSIM has been cancelled and you have no mobile data, we'd recommend contacting our Customer Service team via Live Chat. They'll be able to check whether your eSIM is active and, if necessary, help get you back up and running.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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