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New Contributor
October 5, 2025
Question

my id network is not working

  • October 5, 2025
  • 7 replies
  • 56 views

My network is not working in iPhone but working in android. I need it to work in iPhone. Can anyone help??

    7 replies

    Tom
    iD Mobile Employee
    iD Mobile Employee
    October 6, 2025

    Hi ​@Oksi1234 

     

    Have you tried a network settings reset on the iPhone?

     

    Has it ever worked in the iPhone?

     

    Is the iPhone unlocked to any network?

     

    Tom

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    Oksi1234Author
    New Contributor
    October 6, 2025

    I don't know how to reset. If you can give me instructions will be grateful. Id sim card has never worked in the iPhone. Lebara was working without issues it probably means that iPhone not locked to network 

    Tom
    iD Mobile Employee
    iD Mobile Employee
    October 6, 2025

    Hi ​@Oksi1234 

     

    For iPhone;

    Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

     

    For most Android;

    Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

     

    For Samsung; 

    Settings > General management > Reset > Reset mobile network settings

     

    Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

     

    Tom

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    Oksi1234Author
    New Contributor
    October 7, 2025

    It didn't help. I have done reset and it's still not working.

    Oksi1234Author
    New Contributor
    October 7, 2025

    When I ordered my Sim ID after I have got an email confirmation and it was written that my phone is on android. It is correct about phone I made order from but I ordered not for android I wanted it for iPhone. 

    Oksi1234Author
    New Contributor
    October 7, 2025

    When I ordered my Sim ID after I have got an email confirmation and it was written that my phone is on android. It is correct about phone I made order from but I ordered not for android I wanted it for iPhone. 

    Tyler C
    iD Mobile Employee
    iD Mobile Employee
    October 7, 2025

    Hi there ​@Oksi1234, please contact our live-chat and ask to speak to an agent:

     

    https://www.idmobile.co.uk/live-chat

     

    Thanks,

    Tyler

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