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Question

my id network is not working

  • October 5, 2025
  • 7 replies
  • 31 views

My network is not working in iPhone but working in android. I need it to work in iPhone. Can anyone help??

7 replies

Tom
iD Mobile Employee
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  • iD Mobile Employee
  • October 6, 2025

Hi ​@Oksi1234 

 

Have you tried a network settings reset on the iPhone?

 

Has it ever worked in the iPhone?

 

Is the iPhone unlocked to any network?

 

Tom


  • Author
  • New Contributor
  • October 6, 2025

I don't know how to reset. If you can give me instructions will be grateful. Id sim card has never worked in the iPhone. Lebara was working without issues it probably means that iPhone not locked to network 


Tom
iD Mobile Employee
Forum|alt.badge.img+25
  • iD Mobile Employee
  • October 6, 2025

Hi ​@Oksi1234 

 

For iPhone;

Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings.

 

For most Android;

Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth

 

For Samsung; 

Settings > General management > Reset > Reset mobile network settings

 

Resetting network settings will NOT reset any personal data (Photos, Videos, Contacts etc) only network settings.

 

Tom


  • Author
  • New Contributor
  • October 7, 2025

It didn't help. I have done reset and it's still not working.


  • Author
  • New Contributor
  • October 7, 2025

When I ordered my Sim ID after I have got an email confirmation and it was written that my phone is on android. It is correct about phone I made order from but I ordered not for android I wanted it for iPhone. 


  • Author
  • New Contributor
  • October 7, 2025

When I ordered my Sim ID after I have got an email confirmation and it was written that my phone is on android. It is correct about phone I made order from but I ordered not for android I wanted it for iPhone. 


Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • October 7, 2025

Hi there ​@Oksi1234, please contact our live-chat and ask to speak to an agent:

 

https://www.idmobile.co.uk/live-chat

 

Thanks,

Tyler