Hi ​@stellaakuamoah, 

We're very sorry to hear that your internet isn't working. We understand how frustrating this must be, especially when you haven't been travelling and would normally expect your mobile data to work as usual.

Please try the following troubleshooting steps:

• Restart your handset – Switch your phone off completely, leave it off for around 30 seconds, then switch it back on and allow a few minutes for it to reconnect to the network.
• Refresh your connection – Turn Airplane Mode on for around 30 seconds, then switch it off and wait for your phone to reconnect.
• Set your handset to 4G/LTE only – 4G can provide a more stable connection than 5G in some locations.
  • iPhone: Settings > Mobile Service/Mobile Data > Voice & Data > 4G/LTE.
  • Android: Settings > Connections/Network & Internet > Mobile Networks > Network Mode/Preferred Network Type > 4G/LTE.
• Check Mobile Data is enabled and, if you're using two SIMs, make sure your iD Mobile SIM is selected for mobile data.
• Check Network Selection and make sure Automatic Network Selection is enabled. If necessary, temporarily switch it off while stationary, select iD Mobile/Three if available, then switch automatic selection back on.
• Check for software updates and make sure your handset is running the latest available software.
• If you're using a physical SIM, switch the handset off, remove and reinsert the SIM securely, then restart the device.
• If possible, test your SIM in another compatible unlocked handset. This can help establish whether the issue is related to the handset or the SIM/network.
• Try mobile data in another nearby location, both indoors and outdoors, to see whether the issue is specific to one area.

Once you've completed these steps, please test your mobile data again.

If you're still unable to use your internet, please contact us via Live Chat so our team can complete the necessary security checks, check the network coverage and any reported issues in your area, and investigate this further.

We apologise again for the inconvenience and hope we can get your service working again as quickly as possible.

Owethu