Community Member

My mobile Internet network is very slow can you fix it

My mobile Internet network is very slow can you fix it. My phone is Samsung S25 plus

iD Mobile Employee

Hi @Oluyemi Yommy Femi.

I am sorry to hear you’re experiencing slow mobile internet on your Samsung S25 Plus.

To help identify the cause, please start by checking the coverage in your area using the link below: https://www.idmobile.co.uk/help-and-advice/coverage.

If coverage looks good, please also try the following steps:

Turn your phone off and on again
Remove and reinsert your SIM card
If possible, try your SIM in another phone (or another SIM in your phone)

This will help determine whether the issue is related to the network, the SIM card, or the handset itself.

If the issue continues after these checks, please let us know and we’ll be happy to help further.

Thanks,

Marquerita

The iD Mobile Team

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