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Active Contributor
July 17, 2026

my network

  • July 17, 2026
  • 1 reply
  • 9 views

Quick enough to take payment but Not Quick enough to fix the problem my network isn't working in my area can't phone out or anyone get hold of me need my phone because carer to my mother this isn't good enough 

    1 reply

    Gemma M
    iD Mobile Employee
    iD Mobile Employee
    July 17, 2026

    Hi ​@Sonia goldsbury,

     

    We're sorry to hear about the issues you've been experiencing with your coverage.
     
    We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
     
    As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

     
    If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
     
    They'll be able to review your account and discuss any available options based on the outcome of their investigation.
     
    Regards,
     
    Gemma M
    The iD Mobile Social Media Team

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