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my network has not been very bad throughout today even my data is not working

  • August 3, 2026
  • 1 reply
  • 6 views

my network has not been very bad throughout today even my data is not working. 

1 reply

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  • iD Mobile Employee
  • August 4, 2026

Hi ​@Faith Alabi.

 

Thank you for your post. I am sorry to learn that you have been experiencing a poor connectivity throughout the day and for the inconvenience this causes you.

 

To help restore your connectivity can you please try the following;

 

  • Restart your device to refresh your connection to the network.
  • Turn Airplane Mode on for around 30 seconds, then turn it off again.
  • Check that your mobile data is switched on (if you're experiencing data issues).
  • Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
  • Check that your device software is fully up to date.
  • Reset your network settings to refresh your device’s connection to the network.

 

Thanks,

Marquerita

The iD Mobile Team