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Community Member
August 3, 2026

my network has not been very bad throughout today even my data is not working

  • August 3, 2026
  • 1 reply
  • 8 views

my network has not been very bad throughout today even my data is not working. 

    1 reply

    iD Mobile Employee
    August 4, 2026

    Hi ​@Faith Alabi.

     

    Thank you for your post. I am sorry to learn that you have been experiencing a poor connectivity throughout the day and for the inconvenience this causes you.

     

    To help restore your connectivity can you please try the following;

     

    • Restart your device to refresh your connection to the network.
    • Turn Airplane Mode on for around 30 seconds, then turn it off again.
    • Check that your mobile data is switched on (if you're experiencing data issues).
    • Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
    • Check that your device software is fully up to date.
    • Reset your network settings to refresh your device’s connection to the network.

     

    Thanks,

    Marquerita

    The iD Mobile Team

     

     

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