Community Member

my network has not been very bad throughout today even my data is not working

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my network has not been very bad throughout today even my data is not working.

Marquerita T

iD Mobile Employee

Hi @Faith Alabi.

Thank you for your post. I am sorry to learn that you have been experiencing a poor connectivity throughout the day and for the inconvenience this causes you.

To help restore your connectivity can you please try the following;

Restart your device to refresh your connection to the network.
Turn Airplane Mode on for around 30 seconds, then turn it off again.
Check that your mobile data is switched on (if you're experiencing data issues).
Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
Check that your device software is fully up to date.
Reset your network settings to refresh your device’s connection to the network.

Thanks,

Marquerita

The iD Mobile Team

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