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Question

my network isn't working

  • July 17, 2026
  • 1 reply
  • 3 views

Quick enough to take payment but Not Quick enough to fix the problem my network isn't working in my area can't phone out or anyone get hold of me need my phone because carer to my mother this isn't good enough 

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 17, 2026

 Hi ​@Sonia goldsbury,

 

We're sorry to hear about the issues you've been experiencing with your coverage.
 
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
 
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

 
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat 
 
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
 
Regards,
 
Gemma M
The iD Mobile Social Media Team