Hi ​@Betlhem Berhe 

Thank you for getting in touch with us, and I’m sorry to hear that you’re experiencing network issues.

To help resolve this, you can try resetting your network settings, which often fixes speed and connectivity issues:

For iPhone:

Go to Settings → Phone → My Number

Delete the old number, enter the new number, and tap Save

Go to Settings → Messages → Turn off iMessage

Go to General → Reset → Reset Network Settings

Once your iPhone restarts, go to Settings → Messages → Turn on iMessage (this will verify your SIM)

For Android:

From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.

You can also check the coverage in your area using the following link:
https://www.idmobile.co.uk/help-and-advice/coverage

Thank you,

Zandile M 

The iD Mobile Team

HI,

Can you help, ? Please  my net work is not working 

Hi ​@Nocaise10,
 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.
 

Thanks,
Hosai