Community Member

my other phone data has ran out and its connected to id mobole

My other phone is with id mobile it has unlimited data but it has stopped working

iD Mobile Employee

Hi @Dilder meah,

I’m sorry to hear that the data on your other iD Mobile phone has stopped working despite having an unlimited data plan.

Have you received any notifications or messages from us advising of an issue with the service or your account?

If not, please try the following:

Restart the phone.
Turn Airplane Mode on for around 60 seconds, then switch it back off.
Make sure Mobile Data is switched on and Wi-Fi is switched off while testing.
Check that the correct iD Mobile SIM is selected for mobile data if the phone uses more than one SIM/eSIM.
Perform a network settings reset:
- iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- Android: Settings > General Management/System > Reset > Reset Network Settings or Reset Mobile Network Settings.
Restart the phone again and test the mobile data.

Please note that a network settings reset may remove saved Wi-Fi networks and Bluetooth connections.

If you’ve tried the above and the data still isn’t working, please let us know and we can advise further.

Regards,

Gemma M
The iD Mobile Social Media Team

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