Community Member

my phone connection is affecting calls on and off wifi

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My phone signal has been really bad for the last few months, makes it hard to receive calls and call out, people complain they cannot hear me, voice will cut out. Data coverage is no better, even when WiFi is running slow it does not help to speed it up.

Owethu M

iD Mobile Employee

Hi @Reneemoores098,

Thank you for taking the time to share your feedback. I’m really sorry to hear that you’ve been experiencing poor signal and data connectivity over the past few months. I understand how frustrating it must be when calls keep cutting out, people struggle to hear you and your mobile internet is unreliable.

We’d like to help you investigate these issues. In the meantime, please try the following troubleshooting steps to see whether they improve your connection:

Restart your phone to refresh its connection to the network.
Refresh your network connection by switching Airplane Mode on for around 30 seconds, then switching it off.
Check your network settings and ensure network selection is set to Automatic.
Try switching to 4G only in your mobile network settings, if this option is available, and test whether your calls and data connection improve.
Check your SIM card by removing and reinserting it if you use a physical SIM. If possible, test it in another compatible, unlocked handset to see whether the issue persists.
Reset your network settings if the problem continues. Please note that this will remove saved Wi-Fi passwords and reset other network-related settings, so you may need to reconnect to Wi-Fi afterwards.
Test your service in different locations, both indoors and outdoors, to help establish whether the problem is related to coverage in a particular area.

If these steps don’t improve your signal or call quality, please contact our Live Chat team so they can investigate further and advise you on the next steps.

You can reach Live Chat here: https://www.idmobile.co.uk/live-chat

We sincerely apologise for the ongoing inconvenience and appreciate your patience. We want to help you get to the bottom of these connectivity issues and restore a more reliable service.

Owethu