My phone connects to Vodafone au momentarily and then disconnects

3 replies
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My phone connects to Vodafone au momentarily after restarting phone and then disconnects saying Sim1 not aloud. Is this normal?

Lamiya CAnswer

iD Mobile Employee

Hi @Doobs ,

Thanks for reaching out! When your phone briefly connects to Vodafone and then shows “SIM1 not allowed,” this is normal if your SIM is locked to iD Mobile or if roaming isn’t enabled.
Please check:

-Your SIM is active and inserted correctly.
-Network settings are set to automatic.
-Roaming is enabled if you’re abroad.

Let us know if that helped,

Lamiya
iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Lamiya CAnswer

iD Mobile Employee

Hi @Doobs ,

Thanks for reaching out! When your phone briefly connects to Vodafone and then shows “SIM1 not allowed,” this is normal if your SIM is locked to iD Mobile or if roaming isn’t enabled.
Please check:

-Your SIM is active and inserted correctly.
-Network settings are set to automatic.
-Roaming is enabled if you’re abroad.

Let us know if that helped,

Lamiya
iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

D

DoobsAuthor

New Contributor

It seems to be working now

Thanks for your help