my phone is detecting no sim

Hi ​@Fozzyj789 

Can you supply more information so that we can narrow down the problem?

• What brand and model of phone do you have?
• Does it show "No SIM", "Invalid SIM", or just no service?
• Is it a physical SIM or an ESim
• Is this a new contract with moving to iD Mobile / change of contract / replacement SIM?

If you wish to get this sorted ASAP then your best option is to contact an advisor via Live Chat  (The Live Chat team are available 9am - 8pm Monday to Friday, and 9am - 6pm Saturday and Sunday) :-

 https://www.idmobile.co.uk/live-chat

When you contact the Live Chat :-

Type ‘talk to a person’ in the dialogue box and this will bypass the unhelpful chatbot. 

Please be patient as the agents handle a few conversations at any one time so there will be a delay in connecting with an available agent and also any replies to your query.

Hi ​@Fozzyj789,

I’m sorry to hear that your phone isn’t detecting the SIM card.

Please first make sure that the SIM has been activated and that it is inserted correctly into the handset.

If the SIM is activated, please try the following:

1. Remove the SIM and reinsert it carefully.
2. Restart your phone.
3. Turn Airplane Mode on for around 60 seconds, then switch it back off.
4. Check for any software updates on the handset.
5. If possible, try the SIM in another phone.
6. If possible, try another SIM in your phone to see whether the issue is with the SIM or the handset.
7. Perform a network settings reset and restart the phone.

If the SIM still isn't being detected after trying the above, please contact our Live Chat team or request a replacement SIM. You can also collect a replacement iD Mobile SIM free of charge from your nearest Currys store.

https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team