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Community Member
March 12, 2026
Question

my phone is showing emergency calls only

  • March 12, 2026
  • 1 reply
  • 136 views

my phone is showing emergency calls only

    1 reply

    iD Mobile Employee
    March 12, 2026

    Hi ​@deano1dinosaur 

    Thank you for getting in touch. We’re sorry to hear that your phone is showing “Emergency Calls Only.”

    This can sometimes happen if there is a temporary network issue, SIM issue, or if the phone has lost connection to the network. Please try the following steps:
    • Restart your phone
    • Turn airplane mode on for 30 seconds and then turn it off
    • Remove and reinsert your SIM card

    You can also check the coverage in your area using the following link:
    https://www.idmobile.co.uk/help-and-advice/coverage

     

    For iPhone (iOS) – Reset Network Settings:
    Go to Settings → General.
    Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
    Confirm the reset when prompted.
    Once complete, return to the home screen and restart your iPhone.

     

    For Samsung – Reset Network Settings:
    From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
    Turn Select Automatically on or off.
    Alternatively:
    Go to Settings → General Management → Reset → Reset Network Settings.
    Confirm by tapping Reset Settings.

     

    Thank you,

    Zandile

    The iD Mobile Team 

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