my phone keeps saying not registered on metwork. what do i do

1 reply
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I don't know what to do. I've tried turning it off and on, I've tried taking it out waiting and putting it back in nothing is working I can make or recieve calls while im actively paying for a plan

Gemma M

iD Mobile Employee

Hi @Redranger,

I'm sorry to hear you're still having issues.

If you've already tried restarting the phone and removing/reinserting the SIM, please try the following:

Turn Airplane Mode on for 30 seconds, then turn it off.
Check that you have signal bars showing on the phone.
Make sure Network Selection is set to Automatic.
Reset your network settings.
If you're using a physical SIM, try the SIM in another handset if possible.
Check that there are no outages in your area using our coverage checker: https://www.idmobile.co.uk/help-and-support/coverage
Check whether texts and mobile data are working or if all services are affected.

Could you let us know:

What phone are you using?
Are you getting any error messages when trying to make a call?
Do calls fail immediately, or is there no ringtone?
Are texts and mobile data working normally?

For your security, please don't post any personal or account information such as your mobile number, account number, email address, or payment details, as this is a public forum.

Regards,
Gemma M
The iD Mobile Social Media Team

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