Skip to main content
Community Member
Riyan11
Community Member
Jun 29, 2026 5:55 PM UTC

my sim

Hi my SIM is not working I don't know why 

      2 replies

      Geluk
      Silver Contributor
      Geluk
      Silver Contributor
      Jun 29, 2026 6:45 PM UTC

      On assumption you’ve checked its mounted correctly; get a new one at any CURRY’s.

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Zandile M
      iD Mobile Employee
      Zandile M
      iD Mobile Employee
      Jun 30, 2026 1:34 PM UTC

      Hi ​@Riyan11 

       

      Thank you for getting in touch.

      I'm sorry to hear that your SIM isn't working.

      To help us identify the cause, could you please let us know what happens when you insert the SIM into your phone? For example, does it show "No SIM," "No Service," or "Emergency Calls Only"?

      If you haven't already, please try restarting your phone and, if possible, test the SIM in another compatible handset. Also let us know if the issue started recently or after making any changes to your account or device.

      Once we have this information, we'll be happy to investigate further and help get you reconnected.

       

      Thank you,

       

      Zandile m

      The iD Mobile Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

      Not the answer you were looking for?


      Create a new topic and ask a question to the iD Community.


      Create a topic
      Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
      Terms & ConditionsAccessibility statement