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my sim

  • June 29, 2026
  • 2 replies
  • 8 views
R
Community Member

Hi my SIM is not working I don't know why 

      2 replies

      Geluk
      Silver Contributor
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      • Geluk
      • Silver Contributor
      • June 29, 2026

      On assumption you’ve checked its mounted correctly; get a new one at any CURRY’s.

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
      Z
      iD Mobile Employee
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      • Zandile M
      • iD Mobile Employee
      • June 30, 2026

      Hi ​@Riyan11 

       

      Thank you for getting in touch.

      I'm sorry to hear that your SIM isn't working.

      To help us identify the cause, could you please let us know what happens when you insert the SIM into your phone? For example, does it show "No SIM," "No Service," or "Emergency Calls Only"?

      If you haven't already, please try restarting your phone and, if possible, test the SIM in another compatible handset. Also let us know if the issue started recently or after making any changes to your account or device.

      Once we have this information, we'll be happy to investigate further and help get you reconnected.

       

      Thank you,

       

      Zandile m

      The iD Mobile Team

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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