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Community Member
essray2021
Community Member
Jul 5, 2026 7:40 PM UTC
Question

my sim

Why my sim not working been with this network for long

    1 reply

    Gemma M
    iD Mobile Employee
    Gemma M
    iD Mobile Employee
    Jul 7, 2026 10:35 AM UTC

    Hi ​@essray2021,

     

    We're sorry to hear you're having trouble with your SIM.

     

    Could you let us know the make and model of your phone? That will help us provide the most relevant troubleshooting steps for your device.

     

    If the issue continues after troubleshooting, you can also contact our Customer Service team via Live Chat, who can investigate further and arrange a replacement SIM if needed.

     

    You can reach them here: https://www.idmobile.co.uk/live-chat

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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