CalumReady2leave

Community Member

need help

1 reply
9 views

I've only been with iD for 3 months the last week on and off no signal or network in many different locations this is not acceptable! Multiple days now no signal or reception north there England (2 days) southern England (1 day) obviously can't make calls or text and surprise office is closed on a bank holiday... So yeah......

iD Mobile Employee

Hi @CalumReady2leave,

I am so sorry to hear of the issues that you are facing with your signal. Please try the steps below, depending on the type of phone you have:

For Android:

Open Settings
Tap General Management
Tap Reset
Select Reset network settings

For iPhone:

Go to Settings
Tap Phone
Tap My Number
Delete the old number
Enter the new/current number
Tap Save

Then follow these steps to refresh iMessage:

Go to Settings
Tap Messages
Turn iMessage OFF
Go to Settings > General
Tap Reset
Choose Reset Network Settings
Once your iPhone restarts, go back to Settings
Tap Messages
Turn iMessage ON again

This should help your device properly refresh its connection and recognise your SIM details again.

Regards,

Gemma M

The iD Mobile Social Media Team

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