netword coverage is 0

Forum|Forum|5 days ago
May 29, 2026
1 reply
3 views

Lori G
Community Member

I

am extremely disappointed with the service I have received from iD Mobile. I rarely have proper reception, which means I often cannot make or receive calls. This has caused serious problems for me, including missing important doctor appointments because calls were not coming through.

I have never experienced such poor network coverage with any other provider. I am paying for a service that is not working reliably, and this situation has become very frustrating and unacceptable.

I would like this issue investigated urgently and would also like to know what options I have regarding cancelling or leaving my contract due to the ongoing lack of service.

+10

Gemma M
iD Mobile Employee
Forum|Forum|5 days ago
May 29, 2026

Hi @Lori G,

We’re really sorry to hear about the issues you’ve been experiencing and completely understand how frustrating this must be, especially when it has affected important calls such as doctor appointments.

We’d first recommend checking the iD Mobile coverage checker to see if there are any known issues or reduced coverage reported in your area. You can do that by clicking here: https://www.idmobile.co.uk/help-and-support/coverage

Please also try the following troubleshooting steps:

Restart your phone
Turn Airplane Mode ON for 30 seconds, then OFF
Make sure your software is fully up to date
Ensure network selection is set to Automatic
Reset your network settings
Remove and reinsert the SIM card
If possible, test the SIM in another device

If you’re still experiencing poor signal, dropped calls or missing calls after trying the above, please contact our Live Chat team so they can run further checks on the line and discuss the available options with you directly.

We’re sorry again for the inconvenience caused.

Regards,

Gemma M

The iD Mobile Social Media Team

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