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Community Member
TJoeW
Community Member
Aug 21, 2026 1:55 PM UTC

Network Connection

Hi there, 

 

Recently joined ID mobile, connection has been poor and I’m only getting 4g connection, no 5g connections. 

    1 reply

    Marquerita T
    iD Mobile Employee
    Marquerita T
    iD Mobile Employee
    Aug 23, 2026 4:29 PM UTC

    Hi ​@TJoeW.

     

    Thanks for posting.

     

    Poor connection and only seeing 4G when you expected 5G is frustrating.

     

    To help us look into this properly, could you please share your postcode?

     

    Thanks,

    Marquerita

    The iD Mobile Team

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