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Question

network coverage

  • April 18, 2026
  • 1 reply
  • 8 views
L
Community Member

iPhone 15 switched over on Tuesday I get no 5g when not connected to the internet. I only get texts or calls when connected to WiFi.

 

can you advise 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • April 18, 2026

    Hi ​@LisaCarol,

     

    I'm really sorry to hear you're experiencing issues with your services. Please try the steps below:

     

    For iPhone: 

    • Go to Settings
    • Tap Phone
    • Tap My Number
    • Delete the old number
    • Enter the new number
    • Tap Save

    Then follow these steps to refresh iMessage:

    • Go to Settings
    • Tap Messages
    • Turn iMessage OFF
    • Go to Settings > General
    • Tap Reset
    • Choose Reset Network Settings
    • Once your iPhone restarts, go back to Settings
    • Tap Messages
    • Turn iMessage ON again

    Your iPhone should now recognise the new SIM and verify your number.
     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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