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Community Member
Caakabruce
Community Member
September 1, 2026
Question

network coverage issue

  • September 1, 2026
  • 1 reply
  • 10 views

Says no service for the past hour, tried all the tips of airplane mode, removing and reinserting sim as well as restarting. 

Nothing is working and yet the coverage checker says no issues and can't find any way to actually speak to someone. Please help! 

      1 reply

      iD Mobile Employee
      Zandile M
      iD Mobile Employee
      September 7, 2026

      Hi ​@Caakabruce 

       

      Thank you for getting in touch with us. 

      I'm sorry to hear you're experiencing this issue.

      If your phone has been showing "No Service" for over an hour and you've already tried airplane mode, removing and reinserting the SIM card, and restarting the device, then you've completed the main troubleshooting steps we would normally recommend.

      As the coverage checker is showing no known issues in your area, this may indicate a problem with the SIM card or network registration. Please try the SIM card in another compatible handset if possible. If the SIM also shows "No Service" in another device, this will help confirm whether the issue is SIM or network related.

       

      Thank you,

       

      Zandile M

      The iD Mobile Team 

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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