Network Down

5 replies
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We have no phone service no calls Hertfordshire have data but no service for calls 5 phones that i know of happening now Saturday 3 oct 12.55

Gemma MAnswer

iD Mobile Employee

Hi @rogerrgm,

I’m sorry for the disruption you experienced on Saturday and for the frustration caused by the responses you received at the time.

We appreciate that there was a network issue affecting calls and that the troubleshooting provided wouldn’t have resolved a wider network outage.

We apologise that the information provided at the time wasn’t helpful or reflective of what was actually happening with the service, and we appreciate you taking the time to share your feedback.

Regards,

Gemma M
The iD Mobile Social Media Team

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Gemma M

iD Mobile Employee

Hi @rogerrgm,

I’m sorry to hear you’re unable to make or receive calls.

Please try the following:

Restart your phone.
Turn Airplane Mode on for around 60 seconds, then switch it back off.
If you’re using a physical SIM, remove it, gently wipe it with a clean, dry cloth and reinsert it securely.
Check that your handset software is up to date.
Turn Automatic Network Selection off, allow the available networks to load and select iD Mobile/Three UK manually. Once connected, switch Automatic selection back on.
Perform a network settings reset:
- iPhone: Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings.
- Android: Settings > General Management/System > Reset > Reset Network Settings or Reset Mobile Network Settings.

Please note that a network reset may remove saved Wi-Fi networks and Bluetooth connections.

You can also check for any network issues in your area here: https://www.idmobile.co.uk/help-and-support/coverage

If you still can’t make or receive calls after trying the above, please contact our Live Chat team so they can investigate further: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

rogerrgmAuthor

New Contributor

Evening

That was Saturday and there was a network issue and all of our phones ceased to work making calls data worked but could not make calls lasted for 5 hours your system had ceased to work and you answers to the problem was totally useless same as your answer in this email

Suggest you get someone sensible checking this out

Regards Roger

Gemma MAnswer

iD Mobile Employee

Hi @rogerrgm,

I’m sorry for the disruption you experienced on Saturday and for the frustration caused by the responses you received at the time.

We appreciate that there was a network issue affecting calls and that the troubleshooting provided wouldn’t have resolved a wider network outage.

We apologise that the information provided at the time wasn’t helpful or reflective of what was actually happening with the service, and we appreciate you taking the time to share your feedback.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

R

rogerrgmAuthor

New Contributor

Hi Gemma

Thank you for you reply

Regards Roger