network issue

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i am using Samsung s10e my internet is working fine but i can't make any calls or send any text messages. i am reaching out your team for 4 days they are so unprofessional and don't gabe me any solution for my problem .

Gemma M

iD Mobile Employee

Hi @Hamza718,

Sorry to hear you're still having issues, and I appreciate how frustrating this must be for you.

Since your mobile data is working but you cannot make calls or send texts on your Samsung S10e, please try the following troubleshooting steps:

Restart your phone.
Turn Airplane Mode on for 30 seconds, then turn it off again.
Go to Settings > Connections > Mobile networks and ensure VoLTE calls is switched ON (if available).
Check Network mode is set to 4G/3G/2G (auto connect).
Go to Settings > General management > Reset > Reset network settings.
Manually select the network: Settings > Connections > Mobile networks > Network operators > Search networks and select iD Mobile/Three.

Also, please make sure:

Your SIM is properly seated in the device.
You have no call barring or call forwarding enabled.

If you're still unable to make calls or send texts after trying this, please contact our Customer Service team via Live Chat so they can raise a technical ticket for further investigation.

Regards,

Gemma M

The iD Mobile Social Media Team

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