network issue - error message shown

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My phone number { REMOVED } is showing the error message ‘not registered in network ’ when trying to make calls.

Please can I get assistance in this.

Zandile M

iD Mobile Employee

Hi @Husna1973

Thank you for getting in touch with us.

I'm sorry to hear you're experiencing issues making calls. The error message "Not registered on network" typically indicates that your device is unable to connect to the mobile network.

Please try the following troubleshooting steps:

Restart your handset.
Turn Airplane Mode on for 30 seconds, then turn it off.
Ensure your SIM card is properly inserted by removing and reinserting it.
Go to your network settings and manually select the network:
Settings > Mobile Network > Network Operators
Turn off Automatic Selection, then select your network manually.

We also recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

Thank you,

Zandile M

The iD Mobile Team

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