Hi ​@Gary Richardson, 

We’re sorry to hear about the issue you’re experiencing with the coverage in your area. 

Please use the following link to check the coverage in your area: https://www.idmobile.co.uk/help-and-advice/coverage or try to reinsert your SIM, or try your SIM in another phone. This will determine whether the issue is with the handset or with the SIM card itself.

You can also try doing a network reset by following these steps: 

For Android: 

Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

For iPhone: 

1. Go to General, scroll down and click reset or transfer iPhone.
2. Reset
3. Reset Network Settings.
4. Once the iPhone is open.
5. Go to Settings
6. Messages Turn ON iMessage.
7.This will recognize the new sim and have it verified.

Thanks, 

Anneline

Hi ​@Gary Richardson 

Thank you for getting in touch with us. 

Kindly confirm if you are still experiencing the issue. If so, please try the above steps, as the coverage issue should now be resolved and services should be up and running. If the problem persists, please let us know so we can investigate further.

Thank you,

Zandile M

The iD Mobile Team 

Unfortunately it’s a caravan holiday home we will be there again wc 10th August

thank you for looking into this as this has been going on since last year

thank you 

Hi ​@Gary Richardson.

Thank you for the update. If the issues persist when returning on the 10/08/2026. Please try the following to revive and restore your connectivity;

• Restart your device to refresh your connection to the network.
• Turn Airplane Mode on for around 30 seconds, then turn it off again.
• Check that your mobile data is switched on (if you're experiencing data issues).
• Remove your SIM card, gently wipe it with a clean, dry cloth, reinsert it, and restart your device.
• Check that your device software is fully up to date.
• Reset your network settings to refresh your device’s connection to the network.

Thanks,

Marquerita

The iD Mobile Team

Thank you for the information 

but as you will see from the photo I posted it’s nothing to do with the phones 

its to do with the network and as been for quite some time I was looking for this to be sorted 

thank you 

Hi ​@Gary Richardson, 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks,

Anneline