Hi ​@Gary Richardson, 

We’re sorry to hear about the issue you’re experiencing with the coverage in your area. 

Please use the following link to check the coverage in your area: https://www.idmobile.co.uk/help-and-advice/coverage or try to reinsert your SIM, or try your SIM in another phone. This will determine whether the issue is with the handset or with the SIM card itself.

You can also try doing a network reset by following these steps: 

For Android: 

Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

For iPhone: 

1. Go to General, scroll down and click reset or transfer iPhone.
2. Reset
3. Reset Network Settings.
4. Once the iPhone is open.
5. Go to Settings
6. Messages Turn ON iMessage.
7.This will recognize the new sim and have it verified.

Thanks, 

Anneline

Hi ​@Gary Richardson 

Thank you for the update. 

Kindly try the above steps as the coverage issue is complete in your area. 

Thank you,

Zandile 

The iD Mobile Team 

Thank you will check next week

Hi ​@Gary Richardson.

Thank you for your patience whilst this is being resolved.

If you experience any further issues, please reach out to our team directly on;

Live Chat: https://www.idmobile.co.uk/live-chat
Social media (Facebook or Instagram)
Email: socialqueries@idmobile.co.uk

Thanks,

Marquerita

The iD Mobile Team