Hello, spoke to an agent last week but this network is really bad , have been experiencing problems for the last few months and it’s becoming annoying.
unable to access network sometimes , takes time to load and sometimes unable to do anything on my phone
Stephane Noah
Best answer by Gemma M
Hi
We're sorry to hear about the issues you've been experiencing with your coverage.
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
Regards,
Gemma M
The iD Mobile Social Media Team
Morning
how do I contact the chat team or anyone that can help, it is quite bad now and needs my phone for work as well
+15Hi
We're sorry to hear about the issues you've been experiencing with your coverage.
We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.
As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage
If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat
They'll be able to review your account and discuss any available options based on the outcome of their investigation.
Regards,
Gemma M
The iD Mobile Social Media Team
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