Community Member

network issues

3 replies
39 views

Hi, I have recently started to use id mobile sim for my wife, most of the time people can not call her no network and she never has network at home, really frustrated

M

Marquerita T

iD Mobile Employee

Hi @maleka.73.

Thanks for your post. I'm sorry to hear your wife has been having ongoing network issues, that's really frustrating, especially when it's affecting her at home.

Here are a few things to try:

- Check our coverage checker for your specific area: https://www.idmobile.co.uk/help-and-advice/coverage
- Try removing and reinserting your SIM card
- If possible, try your SIM in another phone, this will help determine whether the issue lies with the handset or the SIM itself

Let us know how you get on, and if the issue continues, please get in touch so we can look into it further.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

G

g4rad

New Contributor

This message is not working as there is a network issue and not a sim

Gemma M

iD Mobile Employee

Hi @g4rad,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.