Hi ​@maleka.73.

Thanks for your post. I'm sorry to hear your wife has been having ongoing network issues, that's really frustrating, especially when it's affecting her at home.

Here are a few things to try:

- Check our coverage checker for your specific area: https://www.idmobile.co.uk/help-and-advice/coverage
- Try removing and reinserting your SIM card
- If possible, try your SIM in another phone, this will help determine whether the issue lies with the handset or the SIM itself

Let us know how you get on, and if the issue continues, please get in touch so we can look into it further.

Thanks,

Marquerita

The iD Mobile Team