network issues calls in and out

Forum|Forum|13 days ago
September 15, 2026
3 replies
25 views

I have had my plane for a week now and it's been difficult to make or receive calls. I can contact EE network and not others. I have been speaking with Live chat and they were no help. I have been through all the 9 suggestions on the community page and still I'm having issues. I thought I would order a new SIM as it maybe faulty and the app keeps sending me the a community page rather than letting me order. All in all I'm not having fun with the new network.

AI suggests a routing issue. If this is the case how is it fixed and could a faulty SIM be the cause?

Gemma M

iD Mobile Employee

Hi @Zocot,

We're sorry to hear about the issues you've been experiencing with your coverage.

We appreciate how frustrating it can be when the service you're receiving doesn't match what you'd expect, particularly if the coverage checker is showing strong coverage in the areas where you're having problems.

As a first step, we'd recommend checking the coverage checker again to see if there are any reported issues or maintenance affecting the locations concerned: https://www.idmobile.co.uk/help-and-support/coverage

If the issue persists, please contact our Live Chat team so they can investigate further and check whether there are any network-related issues affecting your service: https://www.idmobile.co.uk/live-chat

They'll be able to review your account and discuss any available options based on the outcome of their investigation.

Regards,

Gemma M
The iD Mobile Social Media Team

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Z

ZocotAuthor

New Contributor

I have contacted them. Three times. I was told the technical team will look into it 6 days ago and still the line is not working. This is beyond a joke

M

Marquerita T

iD Mobile Employee

Hi @Zocot.

Thank you for the update. We're sorry you've been waiting this long without a resolution; that's not the experience we want you to have.

The technical team works as a back office, so they don't always update customers directly. The best way to get a progress update is to contact us directly, and we can check with them on your behalf.

You can reach our team via https://www.idmobile.co.uk/live-chat.

Thanks,

Marquerita

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.