network issues cr0

07/05/26 down for me and my wife so not just you. 

Hi ​@Touring artist and ​@Tweety,

I am so sorry to hear that you are facing issues with your coverage. Please could you try the below troubleshooting steps depending on the type of device you have. 

For iPhone:

1. Go to General, scroll down and click reset or transfer iPhone.
2. Reset
3. Reset Network Settings.
4. Once the iPhone is open.
5. Go to Settings
6. Messages Turn ON iMessage.
7.This will recognize the new sim and have it verified.

For Android:
Open Settings and then tap General management. Tap Reset, and then tap Reset network settings.

Regards,

Gemma M

The iD Mobile Social Media Team

Hi Gemma  have done all that. Yesterday cleared my cache, reset my network settings, turned of my phone 3 times. The issue is with id mobile i got hotspot and rand a diagnosis on apple support and it clearly says issue is with my service provider so do not send my round the track for no reason when you know the issue is with the network in the area 

Hi ​@Tweety.

Thank you for your post.  I’m really sorry for the continued frustration you’re experiencing. I understand you’ve already tried multiple troubleshooting steps, and I’m sorry this hasn’t resolved the issue for you.

At the moment, we’re aware of the problem and our teams are actively working to resolve it as quickly as possible. However, we’re not yet able to confirm how long the resolution will take or whether the issue is affecting all networks or only iD Mobile customers.

Please be assured that this is being treated as a priority, and we’ll provide further updates as soon as more information becomes available.

Thank you again for your understanding and continued patience.

Thanks,

Marquerita

The iD Mobile Team