Hi ​@EmmaLew, 

We’re sorry to hear about the experience you’ve had with the coverage in your area. 

Please use the following link to check the coverage in your area: https://www.idmobile.co.uk/help-and-advice/coverage or try to reinsert your SIM, or try your SIM in another phone. This will determine whether the issue is with the handset or with the SIM card itself.

Kindly please also try doing a network reset to see if this helps to resolve the issue.

-Anneline

This is what the status checker is saying, it’s been saying this since yesterday morning but nothing it’s not been fixed. I’ve had no updates as to what the issue is or whether it is actually being dealt with. It’s been nearly 36 hours now. I had already tried everything you suggested, so it is not to do with my handset or sim. It seems to be a localised issue. 
I don’t know who else to contact regarding this? 

Hi ​@EmmaLew 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks.

Michael Z