Hi ​@AdamJW93,

Thanks for reaching out! I’ve taken a look at the coverage for your postcode (S35 1PQ), and I can see there’s currently an availability alarm affecting the area. The good news is that it’s scheduled to be resolved by 9AM today, so service should return to normal after that.

If you’re still experiencing issues once that time has passed, it’s a good idea to try a quick network reset on your device. This can help your phone reconnect properly to the network.

Here’s how to do it:

For Android:

• Go to Settings
• Tap General Management or System
• Select Reset or Reset Options
• Tap Reset Network Settings
• Confirm the reset

For iPhone:

• Go to Settings
• Tap General
• Scroll down and select Transfer or Reset iPhone
• Tap Reset
• Choose Reset Network Settings and confirm

Just a heads-up, this will remove saved Wi-Fi passwords, so you’ll need to reconnect to Wi-Fi networks afterwards.

If things still aren’t working after trying this, feel free to pop back here and we’ll be happy to help further.

Regards,

Gemma M

The iD Mobile Social Media Team

Network issues in the area have been an ongoing issue despite the coverage checker saying I should have good 4G coverage. I'm really considering changing networks as the coverage is so poor. 

Hi ​@AdamJW93,

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

We'll speak to you there.

Regards,

Gemma M

The iD Mobile Social Media Team

Ok. Thanks.