Network Issues in PE20 3QU

Hi ​@Gary Richardson,

Thanks for getting in touch, and we’re sorry to hear this has been ongoing for so long.

We’ve checked the coverage for PE20 3QU and we’re currently unable to see any reported issues showing for the area at this time.

If you haven’t already, we’d recommend trying the following:

General checks

• Restart the device
• Toggle Airplane Mode ON for 30 seconds, then OFF
• Test in another nearby location if possible
• Remove and reinsert the SIM (if physical SIM)

iPhone

• Go to Settings
• Tap General
• Tap Transfer or Reset iPhone
• Tap Reset
• Select Reset Network Settings

Android

• Go to Settings
• Tap General Management (or System)
• Tap Reset
• Select Reset Network Settings

Please note this will remove saved WiFi and Bluetooth connections.

If the issue continues after completing the above, we’d recommend contacting our Live Chat team as they can look into whether a replacement SIM may be appropriate.

You can contact them here: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

Hi Gemma

the first part of the message is off the ID mobile app saying there is a issue and has been since March / April 

we have always had great signal here till this year and the id mobile app say this??  
 

and yes done all the other stuff you listed but thank you for you help

Gary

Hi ​@Gary Richardson 

Thank you for letting us know.

It would be best if you contact our live chat team on https://www.idmobile.co.uk/live-chat and have them escalate the coverage issue for you.

-Michael