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NETWORK ISSUES No Data No Service

  • July 4, 2026
  • 1 reply
  • 12 views

I am so sick to death of this network! Every hour my reception drops completely. I'm paying for an unlimited SIM that doesn't and hasn't worked properly since I've had it, I feel robbed for my money! I have to keep taking it in and out of aeroplane mode for it to work. And even then it's becoming an issue. I've lost out on business opportunities and it's caused me distressed! Why am I still being Billed for something that has been faulty for so long! This will be the second or possibly third SiM replacement you guys have sent, which also led me to buy a second and even a THIRD phone because of this issue! (That's over £500! Spent because of this ridiculous customer service) This issue is STILL not resolved! I want to be compensated as this is not up to trading standards at all! I left my previous operator to be with ID, I feel like doing so has been the biggest mistake ever. I have had to keep my incoming calls on permanent divert which is a beyond a joke! Help as this is not acceptable! This issue includes Mobile data AND Mobile Network issues.

1 reply

Gemma M
iD Mobile Employee
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  • iD Mobile Employee
  • July 6, 2026

 Hi ​@Aminxyo,

 

I've just sent you a private message to help get this sorted.

 

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

 

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview 

 

We'll speak to you there.

 

Thanks,

 

Gemma M

The iD Mobile Social Media Team