network keep dropping.

4 replies
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For the last two to three days my network keeps dropping out and only have "emergency calls only available" if I reboot the phone a couple of times it then managed to connect to the network but then after a few hours drops connection again. Why has the network become so up and down.

MZone

Platinum  Contributor

@PaulAB

I have no affiliation whatsoever with iD Mobile or any subsidiary companies. Comments posted are entirely of my own opinion. Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

Anneline M

iD Mobile Employee

Hi @PaulAB,

We’re sorry to hear about the experience you’ve had with the coverage.

Thank you @MZone for providing @PaulAB with some tips on how to check for outages in their area.

Please use the following link to check the coverage in your area: https://www.idmobile.co.uk/help-and-advice/coverage or try to reinsert your SIM, or try your SIM in another phone. This will determine whether the issue is with the handset or with the SIM card itself.

Kindly also try doing a network rest to see if this helps to resolve the issue.

-Anneline

P

PaulABAuthor

Active Contributor

Hi thanks for the reply, I have just checked the status of network in my postcode and it states there is a problem being worked on at the moment in my area so let's hope it gets fixed.

Cheers

Z

Zandile M

iD Mobile Employee

Hi @PaulAB

Thank you for getting in touch with us and thank you for the update.

Once the maintenance is complete, your service should return to normal. Please restart your phone after the work is finished to ensure everything reconnects properly.

Thank you,

Zandile M

The iD Mobile Team

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.