Hi ​@PetT.

Thank you for your post. I am so sorry for the frustration and inconvenience the network disruption has caused you since joining us two weeks ago.

I’ve checked our coverage map for the B60 3DX area, and I can confirm that there is currently an unplanned network outage affecting services there.

Because these types of unexpected outages are caused by unforeseen issues, such as hardware or software malfunctions, they happen without prior warning, meaning we aren't able to notify customers in advance. Our engineering teams are working hard to resolve the issue and get everything back up and running as quickly as possible.

If you'd like, we can keep you updated on the progress, or you are welcome to check back in with us shortly.

Thank you for your patience while we get this sorted.

Thanks,

Marquerita

The iD Mobile Team

Hi Marguerita,

Thank you for your message, I'd really appreciate it if you could keep me updated.

Many thanks,

Pete

Hi ​@PetT, 

Thank you for your response.

You’re able to check for updates via this link as well:  https://www.idmobile.co.uk/help-and-advice/coverage

Thanks, 

Anneline