New Contributor

network signal connection help

Forum|Forum|11 months ago
September 25, 2025
3 replies
32 views

Hi, I’ve recently moved to a new area and have no signal at all in the whole area. I cannot even receive a message for hours, until leaving the area. In surrounding towns my connection is perfectly fine, it is just this town but it is the whole area. I have checked the network coverage and it says my connection should be great inside and outside. My phone is 4G and 5G compatible and is an iPhone 16.

iD Mobile Employee

Sorry to hear this @Amburr

Could you share the full post code of the area please?

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

AmburrAuthor

New Contributor

Sorry to hear this @Amburr

Could you share the full post code of the area please?

Would I be able to private message you?

iD Mobile Employee

No worries @Amburr

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.