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Question

Network status message meaning

  • August 3, 2026
  • 1 reply
  • 9 views

When I put my postcode in it says:

We're working on fixing an issue in this area at the moment. We're sorry for any disruption this may be causing.

We hope to have things fixed as soon as possible and will add any updates here.
 

This explains the poor call quality 

When did the issue start?

When is it likely to be fixed?

1 reply

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  • iD Mobile Employee
  • August 4, 2026

Hi ​@mortelesvaches 

 

Thank you for getting in touch with us, and I am so sorry that you are experiencing coverage issues. Please confirm your post code so that we can check on our end. 

 

Thank you,

 

Zandile 

The iD Mobile Team