Never swap network until you’ve checked new providers NETWORK COVERAGE page, and insert your postcode.

Try putting your postcode into id’s NETWORK STATUS page to see if there are local engineering issues.

Hi ​@Chelsey04 

Thank you for getting in touch, and I'm sorry to hear you're experiencing poor signal since joining iD Mobile.

We understand how frustrating it can be when you're unable to make or receive calls at home, especially if you didn't experience these issues with your previous provider.

In the meantime, you can check the coverage in your area using the link below:
https://www.idmobile.co.uk/help-and-advice/coverage

You may also find it helpful to try the following steps:

Reinsert your SIM card
Try your SIM in another phone
This will help determine whether the issue is related to your handset or the SIM card.

For iPhone (iOS) – Reset Network Settings:
Go to Settings → General.
Tap Transfer or Reset iPhone → Reset → Reset Network Settings.
Confirm the reset when prompted.
Once complete, return to the home screen and restart your iPhone.

For Samsung – Reset Network Settings:
From the Home screen, swipe up to access Apps → Settings → Connections → Mobile Networks → Network Operators.
Turn Select Automatically on or off.
Alternatively:
Go to Settings → General Management → Reset → Reset Network Settings.
Confirm by tapping Reset Settings.

Thank you,

Zandile M
The iD Mobile Team